Home Page > Authors jkl > Booklist
| Title | Titolo | Year |
| Promises to Keep | Promesse | 1995 |
| Managed Care and Capitation Contracting for Home Health Agencies | 1996 | |
| Home Style: A Room by Room Guide to Giving Your Home a New Look | 1997 | |
| Resolving Patient Complaints, Second Edition: A Step-By-Step Guide to Service Recovery | 2004 |